Managed Services & Outsourced IT

Secure Shield

The Secure Shield is a package of offerings that helps you shield your business and allow you to focus on your day to day operations while the talented engineers at Solarus take care of your technology needs. Solarus is able to deliver all of the services through the Secure Shield Agent (SSA). The SSA is a lightweight application that sits in each computers system tray and communicates back to our Network Operations Center (NOC). This enables us to ensure that everything is working properly and provides us with proactive monitoring and alerting in case something goes wrong. We typically know about any technical issues with your technology before you do.

Proactive Monitoring and Management

  • Proactively monitor and respond to alerts on your network
  • Proactively check on and monitor Backup jobs
  • Review logs and perform maintenance tasks
  • Monitor Antivirus software
  • Maintain and manage all covered equipment
  • Perform vendor security patch updates on all workstations, laptops, and servers after we have thoroughly tested them
  • Manage day to day tasks such as creating new users, assigning new email accounts; creating new security policies, creating new groups, etc.

Other Services

  • Manage network switches and security appliances such as firewalls and routers
  • Provide you access to our online customer service portal
  • Attend quarterly Virtual CIO meetings to plan technology needs
  • Provide licensing for our Shield Spam Filtering & Email Continuity as well as our Shield Antivirus with Spyware and Malware protection
  • Meet or exceed all published response times
  • Onsite Service when necessary as deemed by Solarus will be at no additional cost

In addition to our standard managed services we provided the following IT Services. Please contact us for more information.

  • Business Continuity
  • Hosted Email
  • Offsite Backup
  • Vendor Management
  • Domain Name Management including SSL Certificates and DNS
     
  • Network Management
  • IT Consulting Services
  • IP Telephony
  • Virtualization & Consolidation
  • Storage Design